CANCELLATION POLICY
Day Tours, Bioluminescence, and Classes
Due to high demand for our tours with very limited capacity, we only offer refunds with 48 hours notice by phone before the scheduled activity. No refund is issued when notice is given within 48 hours.
Tickets are non-transferable and can only be redeemed by the party named on the ticket. Any tickets still available at the time of the activity can be purchased online prior to tour departure via credit card on a first come, first served basis.
If you are late and not at the meeting point by the time of your activity, Adventures in Florida reserves the right to sell your seat, without refund, to other ready, willing, and able patrons.
No refund will be issued for late arrivals or “no-shows”. It is recommend that you try to make it to the meeting site at least 15 minutes before the activity.
RAIN OR SHINE
For most activities, we will depart safely in rain. however, occasionally heavy rain, storms, or other unforeseen events may force us to cancel or postpone the activity. In that case, we will do our best to contact you promptly using contact information provided during your ticket purchase. Please remember that an afternoon/evening thunder and lightning storm is normal every day of summer in Florida. Storms usually pass within 30-60 minutes.
Your guide will only cancel the activity when there are prolonged conditions that make departure unsafe. We understand that many have just one day/night available to do their activity, so when postponing for passing weather is possible, we will do our best to depart tours when it is safe to do so.
Weather is beyond the control of The Company and refunds are not given due to weather. We do our best to run our activities as promised, but there are times when we have to delay them.
Here is what to expect if there is inclement weather when you arrive for your activity:
- We will wait 30 minutes past a lightning strike within 10 miles.
- Activities may be delayed past initial launch time. Please be prepared to wait.
- Many people have driven a long way, or have flights home, so we will wait for weather to clear and launch the activity when it is safe to do so.
- Guests that do not stay through the 1st 1-hour weather hold will not be eligible for a refund. This means, if your activity was scheduled to depart at 9:00, you must be willing to wait until at least 10:00 due to weather. Guests who leave before this will not be rebooked, or issued a refund.
- Guests that stay through the 1st 1-hour weather hold, but choose to not wait through a longer weather hold will be eligible for a refund, or rebooked next available activity.
In the event that an activity is canceled by your guide, guests will be issued a full refund or can rebook for a different day.
Expeditions and Lodge-Based Tours
DEPOSITS AND PAYMENT
A non-refundable deposit of $450 USD confirms your space on Expeditions and Lodge Based Tours. Final payment is due 60 days prior to trip. Total payment is required to reserve a spot on any day trip. Deposits can be made by check, money order, or PayPal. Special conditions will apply for bookings made within 30 days of a trip departure – call us for details.
REGISTRATION
Once your deposit has been received, Guests will receive a telephone call confirming their reservation.
CANCELLATIONS
EXPEDITIONS AND LODGE BASED TOURS: All cancellations must be received in writing. All monies received 60 days or less prior to trip departure are non-refundable. For cancellations made more than 60 days prior to trip departure, a full refund minus your deposit will be issued. DEPOSITS ARE NEVER REFUNDABLE. Please strongly consider purchasing travel insurance.
DELAYS
Adventures in Florida LLC is not responsible for additional expenses arising from the delay, extension or cancellation of a trip due to weather, airlines, or other causes beyond our control.
CANCELED TRIPS
Adventures in Florida LLC reserves the right to change an itinerary or cancel any trip due to: Acts of God, weather, inadequate sign up, or any unforeseen problems. In such cases clients will be offered either transfer to another comparable trip, credit towards a future trip, or a full refund. Adventures in Florida LLC is not responsible for any other trip preparation expenses i.e. airline tickets and fees, hotel charges, medical expenses or equipment purchases.
TRANSPORTATION SERVICES
Adventures in Florida LLC acts only as an agent in all matters relating to services such as taxi, ground transportation, air transport, hotel or boat charter and can assume no liability for any actions or defaults of any individual organization with whom such arrangements have been made.
MEDICAL
All of our guides are trained and certified in wilderness first aid. We carry radios and cell phones so help can be summoned in an emergency, but locations are remote. Participants are encouraged to obtain adequate insurance coverage. Adventures in Florida LLC assumes no responsibility regarding provision or cost of medical care or evacuation. Certain medical conditions will require written doctor’s permission prior to participation. Anyone age 70 or older will need a specific doctor’s written okay prior to participation on our sea kayak tours.
LIABILITY
A participant agreement, release and assumption of risk form must be signed in its entirety by all participants and returned to our office 60 days prior to each trip along with all other reservations forms. Participation will not be allowed on our trips without these signed documents.